Manulife Vietnam is applying digital solutions to make a difference and improve the customer experience. Ninety-five per cent of the company’s insurance claims have been submitted through the eClaims portal. Of note, the ManulifeMOVE application helps customers access seamless healthcare services such as online doctor consultations, medical examinations, and pharmacy.
The digitization of banking products and services is now common in local banks. According to a survey by the State Bank of Vietnam (SBV), 95 per cent of banks have built a comprehensive digital transformation strategy, of which 39 per cent have approved the strategy or integrated it with plans for business development and information technology. Many banking operations have been 100 per cent digitized.
In a meeting with the Deputy Governor of the State Bank of Vietnam (SBV), Mr. Pham Thanh Ha, Mr. Zafer Mustafaoglu, Director of the World Bank (WB)’s Department of Finance, Competition and Innovation in East Asia - Pacific, affirmed that it stands ready to support the SBV to develop a modern, inclusive, and resilient financial and banking sector, and supports the central bank in digital transformation, perfecting a legal framework on green credit and banking, and joining the Network for Greening the Financial System (NGFS).
