HCM City pilots public administrative service center

The pilot of the Ho Chi Minh City Public Administration Service Center (PASC) is expected to improve administrative procedures and the quality of public services in the southern city.

The municipal People’s Council approved the establishment of the pilot center at its recent session 

Through their study, the city People's Committee has concluded that the pilot PASC is quite necessary. This initiative has been based  upon the successes of the existing one-stop model of public administration service  in HCM City, with the aim of enhancing the quality of administrative procedure processing to better serve citizens and businesses in the evolving context.

Additionally, the initiative seeks to professionalize the departments responsible for guiding, receiving, digitizing, and returning results related to administrative procedures. It aims to improve service quality and facilitate access for businesses and citizens.

It is also expected to help lower expenses related to infrastructure, maintenance, and other operational costs, resulting in budget savings.

The center will create conditions for the strong application of information technology in guiding, supporting implementation, organizing reception, digitization and monitoring, coordinating the settlement of administrative procedures while providing public services. The center will combine  shared platforms, applications, services, and databases, helping to prevent wastefulness.