iHanoi app upgraded to better serve residents and businesses

Hanoi plans to upgrade iHaNoi - the digital citizen application of the capital – following the model of super app to better serve residents and businesses.

Under the plan, the iHanoi app will be developed and upgraded during the 2025-2026 period to enhance its security with application of AI.

The app offers various services and utilities for residents and businesses, including real-time reporting, online public services, a dialog portal for businesses, an automated Q&A hotline (integrated with AI), citizen petition processing, and public safety alerts.

New features will be added to meet increasing demand of residents and businesses in various fields such as transport, healthcare, education, environment, tourism and public services.

The upgrade is expected to help the city fulfill its target of ensuring that 100% of residents aged 15 and older having a mobile phone can access the application; prioritizing timely processing of all citizen feedback; increasing iHaNoi proficiency; achieving a minimum 30% annual growth in users; ensuring complete data security for users; and integrating at least 30% of services with AI to support management and operations.

The iHanoi app has attracted over 1.1 million users after three months since it was officially launched.