Hoan My partners with the Australian Council on Healthcare Standards International

The Hoan My Medical Group, the leading private healthcare group in Vietnam, and the Australian Council on Healthcare Standards International (ACHSI), a world leader in healthcare standards accreditation, signed a new strategic partnership on August 1 to improve the quality of care and patient safety standards in Vietnam.

Under the partnership, Hoan My will deploy standards under ACHSI’s global accreditation program to ensure the highest international standards for the delivery of healthcare outcomes and patient experience at all Hoan My facilities. ACHSI standards ensure that patients follow a seamless, integrated care pathway from admission to treatment right through to discharge and follow-up care. The certification covers areas ranging from consent to medical record management and from risk assessment to clinical governance.

The strategic partnership with ACHSI comes just months after the Vietnamese Government launched a major drive to raise the standards of care nationwide, and Hoan My will work with ACHSI to create a higher quality of care throughout Vietnam.

“This is the latest stage of our mission to improve patient safety in Vietnam,” said Dr. Dilshaad Ali Bin Abas Ali, Group CEO of Hoan My. “In partnering with ACHSI, we are making a clear commitment to raising standards throughout our hospitals and clinics. Our ambition to achieve and embed these international benchmarks shows that patient safety is our top priority. We will share these best practices to support the government’s drive to raise standards nationwide for the benefit of all patients.”

Associate Professor Luong Ngoc Khue, Vice Chairman of the National Medical Council and General Director of Medical Services Administration at the Ministry of Health (MoH), said hospitals within the Hoan My network have consistently enhanced their quality, as recognized by the MoH’s Quality Criteria, garnering exceedingly positive reviews. Hoan My also actively accompanies the MoH on its journey to improve the quality of healthcare, putting the patient at the center.

“On behalf of the MoH, I welcome the meaningful cooperation between ACHSI and Hoan My Medical Group,” he said. “This strategic partnership is totally in line with the overall direction of the healthcare sector, which aims to enhance the quality of healthcare and safety standards for Vietnamese people. Following their successful implementation of the Vietnamese quality criteria, the hospitals in Hoan My’s network will also embrace other international quality standards, further elevating their healthcare services.”

Through this new partnership, ACHSI will support Hoan My to improve patient safety and quality of care throughout its hospitals and clinics. Their team of international experts will provide hands-on training, advice, and guidance to help Hoan My clinicians and departments achieve and progressively implement the EquIP7 standards.

Focused on the patient journey, process flows, and people-centered systems, these standards are being applied in over 20 countries and territories worldwide and are used to recognize hospitals that have demonstrated high-performing processes and shown a commitment to continuous improvement

“ACHSI is delighted to partner with the Hoan My Medical Group, as we share a common mission to enhance patient safety throughout all their facilities,” said Ms. Louise Cuskelly, Executive Director of ACHSI. “Together, we are dedicated to embarking on a transformative quality improvement journey, delivering exceptional support and advancing healthcare services for patients.

Hoan My is one of the Vietnam’s largest private healthcare networks, with 14 hospitals and seven clinics. Comprising a workforce of more than 5,500 dedicated professionals, it serves more than 5 million patient visits a year. Hoan My provides a multi-channel range of care through three brands: Hoan My, Hanh Phuc, and Prima. Hoan My was awarded a prestigious Labor Medal by the State President of Vietnam three years in a row for its services to the healthcare industry.

The Australian Council on Healthcare Standards International (ACHSI), meanwhile, is a private, independent (non-government owned nor funded), not-for-profit organization dedicated to improving patient safety, quality, and outcomes through continuous quality improvement and long-term partnerships with healthcare organizations. In 2005, ACHS established a wholly-owned subsidiary called ACHS International to extend its services to global healthcare providers. ACHS International currently works with healthcare organizations in over 20 countries and territories.